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Contact

Get in touch

Who to reach depends on what you need — here's the quickest route for each.

About a specific order or product

Contact the maker directly. They made the piece, they set the shipping, and they posted the parcel, so they can almost always resolve it faster than we can relay it.

You’ll find a contact option on the product page and on the order itself in your account. You’ll need to be signed in. Your message and the maker’s reply stay here on Maker & Story: neither of you sees the other’s email address, and you read and answer in the conversation. We email you when a reply arrives — that notification doesn’t carry the message itself, so open the conversation to read it. See the Privacy policy for how long we keep messages.

About using the site

Most questions about browsing, ordering, accounts and security are answered on the Help page. It’s worth a look first — it covers the things people ask most.

Reporting a problem with a listing or a maker

Product and maker pages carry a report option, which goes to the Maker & Story review team. Use that rather than email — it tells us exactly what you’re reporting.

Email us

For anything the routes above don’t cover, write to the address for what you need and it will reach the right person at Maker & Story.

Are you a maker?

If you’re setting up a shop, the onboarding steps in your account area walk through each part — your story, your products, your shipping and your payment setup. The Help page has a short section on becoming a maker, and About explains how the marketplace treats maker identity.